Shipping & Returns Policy

Shipping & Returns

We want you to love what you ordered. Because many of our items are made to order, we keep our policies simple, transparent, and fair.

Returns & Exchanges

All sales are final.

We do not accept returns or exchanges for change of mind, sizing issues, or buyer’s remorse. Many of our products are made to order just for you, which helps us reduce waste and operate responsibly.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve this quickly, include:

Your order number
A brief description of the issue
Clear photos of the damage and the packaging

Once approved, we will offer a replacement or refund, depending on the situation. Requests submitted after 7 days of delivery may not be eligible.

Incorrect Orders

If you received the wrong item, please reach out within 7 days of delivery with photos, and we’ll make it right.

Non-Returnable Items

The following are not eligible for return or exchange:

Items damaged due to normal wear, misuse, or improper care
Minor variations in color or print placement (part of the made-to-order process)
Sale or discounted items

Shipping Notes

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

Shipping delays caused by carriers
Packages marked as delivered but not received
Incorrect addresses provided by the customer

If something seems off, contact us and we’ll do our best to help investigate.

Questions?

If you have questions about sizing, materials, or product details, we encourage you to reach out before placing your order.

Thank you for supporting a small, Latina owned independent brand.